Effective Date: 03/03/2026
Review Date: 03/03/2027
Introduction
YOU Agency (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy & Cookie Policy explains what personal information we collect, how we use it, the cookies we use on our website and the choices available to you.
By using our website, you agree to the practices described in this policy.
Who We Are
YOU Agency is a creative, digital and marketing agency providing strategy, branding, design, digital products, websites, marketing and consultancy services.
If you have any questions about this policy or how we use your personal information, please contact us:
Email: hello@you-agency.com
Information We Collect
Depending on how you interact with us, we may collect the following information:
Information you provide
- Name
- Company name
- Job title
- Email address
- Telephone number
- Postal address
- Project requirements
- Any information you choose to submit through our contact forms, emails or meetings
Information collected automatically
When you visit our website we may collect information including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time spent on our website
- Referring website
- General geographic location
- Website interactions
This information helps us improve the performance, usability and security of our website.
How We Use Your Information
We use your information to:
- Respond to enquiries
- Prepare proposals and quotations
- Deliver our services
- Manage client relationships
- Communicate about projects
- Improve our website and services
- Maintain website security
- Comply with legal obligations
- Send marketing communications where you have consented or where we have a legitimate business interest
We will never sell your personal information.
Our Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:
- Consent
- Performance of a contract
- Legitimate interests
- Compliance with legal obligations
Marketing Communications
Where appropriate, we may send you information about our services, insights or events.
You can opt out of receiving marketing communications at any time by clicking the unsubscribe link within our emails or by contacting us directly.
Sharing Your Information
We only share personal information where necessary to operate our business or deliver our services.
This may include trusted providers such as:
- Website hosting providers
- Google Workspace
- Google Analytics 4
- Cloud storage providers
- Professional advisers
All third-party providers are expected to protect personal information appropriately and comply with applicable data protection legislation.
International Transfers
Some of our technology providers may process personal information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection legislation.
Data Retention
We retain personal information only for as long as necessary to:
- Deliver our services
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymised where appropriate.
Your Rights
Under UK data protection legislation you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to certain processing
- Request transfer of your information where applicable
- Withdraw consent where processing relies on consent
To exercise any of these rights, please contact us using the details above.
If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office.
Cookie Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function correctly, remember your preferences and provide information about how visitors use the site.
Cookies We Use
Our website uses essential cookies and, with your consent, analytics cookies.
Essential Cookies
Essential cookies are necessary for the website to function correctly and cannot be switched off through our website.
Analytics Cookies
With your consent, we use Google Analytics 4 (GA4) to understand how visitors use our website.
GA4 helps us measure information such as:
- Pages viewed
- Time spent on pages
- User journeys
- Device types
- Browser types
- Approximate geographic location
- Website performance
This information is used solely to improve our website and services. We do not use Google Analytics to identify individual visitors.
Google may process analytics data on servers located outside the United Kingdom. Appropriate safeguards are in place for these transfers.
Managing Cookies
When you first visit our website you will be asked whether you wish to accept non-essential cookies.
You can change your preferences at any time using our cookie preferences tool, where available, or through your browser settings.
Please note that disabling certain cookies may affect the functionality of our website.
Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in legislation, technology or our business operations.
The latest version will always be available on this page.
Contact Us
If you have any questions about this Privacy & Cookie Policy or how we process your personal information, please contact:
YOU Agency
Email: hello@you-agency.com